Hotel Kazakiwi - 13, rue de Strasbourg, Luxembourg
Our reception is available 24/7, and can also be reached by telephone through a number provided when
the hotel will be officially open. If you have any questions or remarks, surely do not hesitate to contact
the Front Office Executive on duty. Our mailbox ([email protected]) is actively monitored daily, whereby
you will usually receive a reply within 24 – 48hrs. However, for urgent questions or remarks, please do
not hesitate to contact us by phone (+352691229706).
The door(s) at the entrance of the hotel and bar will be closed at around midnight due to safety reasons.
If you are standing out front of the locked door (e.g. due to late-arrival), please present your room key to
the card reader on the right side of the door, after which the card reader will turn green and you are able
to push the door open. If you do not (yet) have a room key (anymore), please contact the Front Office
Executive through the telephone number displayed at the bottom of the card reader. Our night
receptionist will come and open the door for you.
Check-in will be available from 3:00 PM. On departure, you must check-out before 10:00 AM. Early check-in (from 11:00 AM at earliest) is only possible upon availability. If you wish to guarantee an early check-in, we ask that you reserve the room one night in advance. Late check-out also possible upon availability at a supplement of €40 until 1:00 PM latest. Please note that if you check-out after 10:00 AM, a late check-out supplement will automatically be added to your final bill and we reserve the right to charge additional costs. In case of no-show without prior notice of late arrival ( after 09 :00 PM), you will be charged the total amount for your reservation and the room will be released.
Please inform us before/during check-in should you wish to book an early check-in (extra night) or late
check-out.
Please note they are several parking available in the area, including:
Luxembourg main station is within walking distance, 250 meters away:
When exiting the station, please cross the Avenue and turn right on the Avenue de la Liberté (walk for
about 189m) then turn left in the Rue de Strasbourg. Kazakiwi will be on your left hand, 89m away.
Housekeeping service is daily available from 10:00 AM until 5:00 PM. Ironing board, iron, steamer,
supplementary or complimentary toiletries available upon request. For all your requests, surely do not
hesitate to contact the Front Office Executive on duty.
Our continental breakfast buffet is served daily from 6:30 AM until 10:00 AM just next to the reception.
All our rooms are luxuriously equipped with a comfortable bed, contemporary design furniture,
including a desk and seating furniture, a Nespresso coffee machine with fresh coffee and a selection of
tea flavors, a flat-screen TV, free wireless internet, hairdryer, luxury toiletries, free waters (still and
sparkling), luggage rack and security safe.
In our bar, you can enjoy wide choice of wines & drinks. Enjoy delicious tapas in a breathtaking setting
and warm atmosphere, free of unnecessary formalities. Reservation not required.
Opening hours: daily from 17:00PM – 23:00PM
Cancellations must always be notified in writing to [email protected]
Please note that your reservation can be cancelled or modified up to 48 hrs prior to arrival date, without
payment. If cancelled, or modified after 48 hrs prior to arrival date or in case of no-show, the total price
for the reservation will be charged.
Please note that the total price for the reservation will be charged upon booking. No refund will be
allowed if cancelled, modified or in case of no-show
You can be charged a pre-payment of your total amount at any time.
Cancellations must always be notified in writing to [email protected] and are only valid if confirmed by
the hotel itself by returned written reply. If you do not cancel and do not check in on the first day of your
booking, and we haven’t received written notification of a late arrival, your reservation will be marked as
a no-show and we reserve the right to re-release the room and reserve the right to charge the total costs
for the reservation.
We would kindly like to remind you to send us the final and definitive information regarding final and
definitive amount of attendees at least 7 days prior to the event. We reserve the right to charge a
supplement for late changes and/or cancellations.
Complaints and/or objections must be sent by formal, registered letter within 8 days of the invoice date
to [email protected]. In the event of default by law and without a response or notification approved by the hotel, we are obliged to charge reminder fees and additional administrative costs, with a
minimum of €50 per correspondence. For all disputes, only the court of the district of Luxembourg is
competent.
We look forward to welcoming you!
Kind regards